Principal Product Owner with 8 years in insurance, consumer health, and pharma. At Marsh I own brokering operations products that track $15bn+ in client premiums. Product work I led helped teams find $8m+ in new placement opportunities, with $2m in attributed revenue.
Before that, Kenvue and Johnson & Johnson: Amazon 360 with commercial users (sales uplift in the millions), and an EMEA automation function built from scratch with $800k CIO funding (2,800 hrs/year returned). Earlier roles at Pfizer in regulatory affairs and GSK in manufacturing. Used to delivering in heavily regulated environments.
Principal product owner for a global brokering operations tool tracking $15bn+ in client premiums. Product functionality I defined enabled broker operations teams to identify $8m+ in new placement premium opportunities and $2m in attributed revenue, with a cross-sell feature in late development.
$15bn+ premiums · $8m+ enabled by product · $2m revenue
Marsh
Consumer Healthcare
Owned an EMEA portfolio across digital, eCommerce, and marketing. Co-defined Amazon 360 with commercial users: a dashboard for Amazon listing performance and sentiment analysis that enabled teams to focus on listings most likely to grow, contributing to uplift in the millions; migrated EMEA data onto Snowflake for reporting.
Amazon listing sales · uplift in the millions · Snowflake (EMEA)
Kenvue (formerly a Johnson & Johnson company)
Pharmaceuticals
Regulated workflow and compliance across Pfizer, GSK, and Johnson & Johnson: Business Analyst / Project Coordinator role on the new Pega platform for global regulatory tracking (built from greenfield; later used for Comirnaty (COVID-19 vaccine)), GxP manufacturing digitisation, and EMEA automation with $800k CIO funding and 2,800 hours/year returned.
At Marsh, built placement and commission insight features that helped broker operations find $8m+ in new premium opportunities, attributing a one-time $2m revenue uplift to work done with the product.
At Kenvue, built Amazon 360 with EMEA commercial users: listing performance and sentiment in one place, so teams could prioritise the listings most likely to grow. Sales uplift in the millions.
At Johnson & Johnson, set up an EMEA automation function from scratch with $800k CIO funding. 2,800 hours/year returned.
Also at Johnson & Johnson, set up an EMEA early-talent programme: UK intake first, then regional sponsorship from the Kenvue EMEA CIO. Recruited and line-managed 3 cohorts in the UK, Germany, and Dubai over 3 years.
More examples.
Placement opportunities (insurance)
Built commission-rate and placement insight capabilities that helped broker operations find $8m+ in new placement premium opportunities, attributing a $2m revenue increase to commission-rate insight with clients.
$8m+ enabled by product · $2m attributed revenue
Marsh
Cross-sell opportunities (insurance)
Design and define a new cross-sell feature in the product for broker operations teams.
Helps identify where Marsh may have scope to sell additional coverage classes to existing clients; estimated to offer multiple millions USD in new business opportunity.
Marsh
Revenue impact (consumer health)
Co-defined Amazon 360 with EMEA commercial users: a dashboard for Amazon listing performance and sentiment analysis on product listings.
Enabled commercial teams to focus listing and promotional effort on products most likely to grow Amazon sales, contributing to sales uplift in the millions.
Amazon listing sales · uplift in the millions
Kenvue
Portfolio scale (insurance)
Set product strategy, roadmaps, and OKRs with MD/Partner stakeholders across a global brokering operations portfolio.
Run usage tracking and engagement reporting with Pendo; own defect triage through to fix.
$15bn+ premiums tracked · 25+ people across squads
Marsh
Automation at scale
Automation product manager with $800k CIO funding: EMEA plan across Power Platform, Alteryx, and UiPath.
Created the automation team; became the most successful team in the region for automation initiatives.
2,800 hours/year returned · in-house vs vendor
Johnson & Johnson
Regulated delivery (pharma)
Business Analyst / Project Coordinator role on the new Pega platform for global regulatory interactions with health authorities - joined before go-live, defined requirements with the digital delivery team, and partnered with implementation teams through build and UAT.
The platform was later used for Comirnaty (COVID-19 vaccine) tracking; managed change control and audit traceability for regulated releases.
FDA · EMA · MHRA compliant documentation
Pfizer
BI and automated ordering (LATAM/ASPAC)
Personally selected by the North America CIO to deliver new BI and automated ordering in LATAM/ASPAC.
Built a new dashboard with a third party group based in Cairo to enable automatic ordering.
~$1m P&L impact
Johnson & Johnson
Data platform migration (Snowflake)
Migrated digital, eCommerce, and marketing data onto Snowflake, consolidating the sources behind EMEA reporting.
Built SQL datasets to query the analytics and understand what data we could bring into products.
Snowflake migration · SQL datasets for EMEA reporting
Kenvue
Experience
Filter by industry if useful.
Principal Product Owner
Marsh•Insurance·global insurance broker and consultancyLondon, United Kingdom
Aug 2024 to present
Own client-facing and internal products in global brokering operations tracking $15bn+ in premiums. Lead squads of up to 25 engineers, analysts, and designers, working with MD and Partner stakeholders.
Built placement and commission insight features that helped broker operations find $8m+ in new premium opportunities, attributing a one-time $2m revenue uplift to outcomes delivered using the product.
Defining a cross-sell feature now in late development: where Marsh can sell more coverage classes to existing clients. Expected value in the multiple millions.
Set strategy, roadmaps, and OKRs with MD/Partner stakeholders. Cut scope and moved capacity when the ROI did not stack up.
Use Pendo for usage and engagement so roadmap calls are based on what people actually use. Own defect triage through to fix on shared infrastructure.
Use Figma Make (Figma’s AI) to rapid-prototype and take feedback live with clients and internal users on calls before we build.
Kenvue (formerly a Johnson & Johnson company)•Consumer healthcare·skin health, essential healthBuckinghamshire, United Kingdom
Jul 2023 to Jun 2024
Owned an EMEA portfolio across digital, eCommerce, and marketing: vision, backlog, and delivery. Worked with a senior product manager on investment and squad capacity.
Built Amazon 360 with EMEA commercial users: listing performance and sentiment so teams could focus on the listings most likely to grow. Uplift in the millions.
Moved digital, eCommerce, and marketing data onto Snowflake for EMEA reporting. Built SQL datasets to see what we could pull into products.
Ran prioritisation and stakeholder reviews. Dropped work when the ROI was not there.
IT Business Technology Leader (Leadership Programme)
Johnson & Johnson•Consumer healthcare · Pharmaceuticals · MedTech·global healthcare companyBuckinghamshire, United Kingdom
Sep 2022 to Jul 2023
IT business partner for the ~$500m UK consumer health business across digital, data, commercial, and operational IT.
Product Owner for a new product development (NPD) app used by marketing and commercial teams to track new products from R&D through to market.
Ran a business pilot of eloomi as a new learning management platform: user workshops, RFP, and vendor evaluation.
Picked by the North America CIO to deliver BI and automated ordering in LATAM/ASPAC (~$1m P&L impact). Built the dashboard with a third-party team in Cairo.
Set up an EMEA early-talent programme: started in the UK, then won regional sponsorship from the Kenvue EMEA CIO with hiring in the UK, Germany, and Dubai (3 cohorts over 3 years).
Johnson & Johnson•Consumer healthcare · Pharmaceuticals · MedTech·global healthcare companyBuckinghamshire, United Kingdom
Jun 2021 to Sep 2022
Built an EMEA automation function from scratch with $800k CIO funding (Power Platform, Alteryx, UiPath). 2,800 hours/year returned. Became the strongest automation team in the region year on year.
Recruited and led developers in the UK, Egypt, Portugal, and Kosovo. Focused on process improvement and building in-house apps instead of buying off-the-shelf tools.
Supported the deployment and ongoing support of Veeva PromoMats for regulated promotional content workflows.
Set up intake, governance, prioritisation, and delivery. Line-managed developers and interns.
Ran the compliance review with infosec and Microsoft for Power Automate Desktop, which opened up citizen development across the company.
Pfizer•Pharmaceuticals·biopharma & vaccinesKent, United Kingdom
Sep 2019 to Jun 2021
Business Analyst / Project Coordinator role on the new Pega platform for global regulatory interactions with health authorities. It was not live when I joined. Wrote requirements with the digital delivery team and worked with implementers through build, UAT, and regulated release. Later used to track interactions for Comirnaty (COVID-19 vaccine).
Wrote clinical and medical process documentation to FDA, EMA, and MHRA compliant standards.
Owned change control and audit trail for regulated software releases.
Ran training and demos on the new Microsoft 365 workplace across a 120,000-person organisation.
Business analysisChange controlCOVID-19Global deliveryMicrosoft 365PegaProject managementRegulatoryTrainingUAT
Technology Business Partner (Industrial Placement & Part-time)
GSK•Pharmaceuticals·biopharmaHertfordshire, United Kingdom
Jun 2017 to Aug 2019
Reported to the Director of Engineering Services. Led a multi-million-pound BI programme for overall equipment effectiveness (OEE): built business cases for global manufacturing sites, secured approval from the senior project approval board (director/VP), and coordinated a team of six to deploy across LATAM and EMEA.
Took GxP manufacturing sites worldwide from paper to paperless calibration for production machinery using Beamex Paperless Calibration Management (PCM): fewer defects, safer supply, digital records.
Tested a COTS solution for data integrity and fit to business needs and pharma regulations (MHRA, FDA, and others). Wrote and ran UAT packs and raised defects with application support.
Ran usability surveys on a plant maintenance application against other GSK tools, then presented gaps and recommendations to senior leadership.
Defined requirements for a global RPA tool to monitor stock thresholds and auto-order parts for medicine supply. First global automation initiative in manufacturing IT. Did not go live after a reorganisation.
Worked with teams in the US, Ireland, Poland, India, Egypt, and Saudi Arabia. Hosted early-talent public speaking and presentation sessions. Kept on part-time through final year (20 hrs/week); only person from that intern cohort retained.
From LinkedIn, lightly shortened. Initials only here; full text on LinkedIn.
“To make it simple I will put this upfront: you can’t say ‘No’ to Will. We rapidly reached from zero to the ‘performing’ phase of the team with ease. Will is a very well-organised project manager.”
F. A.Former direct report at Johnson & Johnson
“Will has been an inspiration for me through my journey in J&J. The way he communicates with the team and supports each of us makes him a truly great manager and leader. He always offers his help and gets the best out of people. His ability to create simple solutions for the most complex problems, with great ideas and knowledge.”
X. S.Former direct report at Johnson & Johnson
“Will joined GSK as an industrial placement student, making himself indispensable to our IT tech delivery team - from test scripts to validation in a GxP environment. He has a great sense of preempting project requirements. We took the unusual step of keeping him within our team on a part-time basis through his final college year.”
D. B.Former manager at GSK
“I have been mentoring Will during his industrial placement at GSK. He is eager to learn, wants to succeed, and takes responsibility for growing his skills. He quickly improved at public speaking; after a couple of months he was organising and facilitating the sessions. I have seen him grow into a very capable professional.”
Based in London. Happy to relocate. No sponsorship needed for UK or EU/EEA. US and Canada need sponsorship. Happy in office or remote - whichever fits the role and hiring manager preference.
Do you have a JSON / structured export?
Yes. There is a structured JSON export for systems that prefer fields you can import or map (without PDF scraping). It includes contact details and key metadata; the full CV is the PDF.